If at any time, you can't remember the Transaction Pin you used when creating your OurPass account, no worries! Here's how you can reset it:
Step 1: Share the following details to our customer support at email@example.com:
Registered Phone Number
Device Details (Make and Model)
A copy of your Government ID first page (Passport highly preferred)
Step 2: Once we confirm above details with the compliance team, we will reset your Transaction Pin to default.
Step 3: You can then log in to your OurPass account and create an entirely new 5-digit Transaction Pin.